Contact ONDO
Email is our only support channel. Put your order number in the subject and we can deal with your question in one reply.
Our support email address is support@ondocharge.com. It is also in your order confirmation.
What to include
- Your order number.
- For delivery: the tracking number and the last status it shows.
- For a fault: what happens, when it started, and a photo or short video.
- For a return: whether it is a change of mind or a fault, as the returns and warranty page explains.
Before you write
The FAQ answers the common questions about charging, phones, flights and delivery.
Postal address
The seller’s registered address is on the company details page. Please do not post a power bank to it; see the returns page first.