Refund policy

14 days to change your mind

From the day you receive the power bank. Email us with your order number, or use the form below. Send it back in its box; refund within 14 days of receiving it.

Cancellation form

To ONDO (seller details on the company details page; email support@ondocharge.com): I hereby give notice that I cancel my contract of sale of the following goods: ONDO 20K Magnetic Power Bank. Ordered on / received on . Name: ____. Address: ____. Signature (paper only): ____. Date: ____.

Faulty item

Send a photo and a short description. We replace or refund, and we cover return postage for faults.